ovoggPrivacy Policy
This page describes what we collect when you use e-walletgg and how we keep that data protected. Our privacy practice centres on transparency: we tell you upfront what information we need, why we need it, and where it goes. We do not sell your data to third parties, and we do not use it for purposes beyond what we describe here.
When you open an mobile bankinggg account, we collect your email, full name, date of birth, phone number, and identification document—required for account verification and payment processing. We also collect payment details when you deposit using local paymentonline payment, e-wallet, mobile banking, local payment, online payment, or direct bank transfer from e-wallet, mobile banking, local payment, and online payment. Each deposit is logged with the amount, timestamp, and payment method.
We operate across supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may be located outside your country, and your data may be processed by vendors in different regions. This policy explains what happens to that data, how long we keep it, and what rights you have.
What We Collect and How We Use It
We collect personal data in three categories: account data, payment data, and behavioural data. Account data includes your email, name, date of birth, phone, and government-issued identification. We use this to verify your identity, comply with local financial regulations, and restore access if you lose your password. Payment data covers your deposits and withdrawals—amounts, dates, and the method you chose. We keep payment records for at least seven years to satisfy tax and anti-money-laundering law.
Behavioural data is information about how you use ovogg: which games you play, your login times, your account balance, and any support requests you submit. We use this to detect fraud, respond to your support queries, and understand which features work well. We do not use it to build marketing profiles or sell to advertisers. We also collect your IP address and browser type when you log in, for security and to protect against unauthorised access.
Third-Party Processors and Data Sharing
We use third-party vendors to process payments and verify identity. Payment processors handle your deposit and withdrawal data but do not have access to your password or game history. Identity-verification services receive your name, date of birth, and identification document number—they use this solely to confirm you are who you say you are. We do not share your data with marketing companies, data brokers, or other gaming platforms. If local law requires us to disclose data to authorities, we will comply but will notify you unless legally prohibited.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences (language, timezone, notification settings). These are strictly necessary cookies; we do not use tracking cookies for analytics or advertising. Your browser stores the cookie; our server reads it to verify your session. You can disable cookies in your browser settings, but you may not be able to use e-walletgg fully without them. We do not set third-party cookies.
Your Rights and Our Commitments
You have the right to access all data we hold about you, correct inaccurate data, and request deletion of your account and associated records (subject to legal retention periods). To exercise these rights, contact our support team at supportwe will respond within seven business days. You can also withdraw consent to cookies or email communication at any time through your account settings.
We secure your data with industry-standard encryption (SSL/TLS) during transmission and at rest. We do not store payment card details; payment processors handle that. If we discover unauthorised access or a data breach, we will notify you by email within 48 hours. We conduct annual security audits and maintain a written data-protection policy that all staff follow.
This policy may change as our service evolves. We will notify you of material changes by email and will post updates here. Continued use of ovogg after a policy change means you accept the new terms. Questions about this policy can be directed to our support team during business hours.